Returns

ONLINE RETURNS

We are happy to refund products returned to us in original condition within 14 days of purchase, items returned after this will not be accepted. We do not cover return postage costs for unwanted items, it is therefore your responsibility to pay for a suitable return postage, ensuring this will arrive within the 14 days. We advise using a tracked and signed service and keeping your proof of postage/tracking until you have received your refund. SALE ITEMS ARE NON RETURNABLE 

OUR POLICY

  • All items MUST be packaged securely and contain the original sales invoice
  • All items MUST be returned within 14 days for a refund.
  • All items MUST be returned by a tracked delivery method. Mimi Boutique will not be responsible for any items lost or damaged in the post and may reject your refund.
  • Items CANNOT be returned directly in store, they must be posted.
  • All items MUST be in brand new condition as received, unworn with all tags still attached.
  • We aim to process all refunds within 48hrs of receiving your item.
  • A full inspection will be carried out upon receipt of all returns.
  • Mimi Boutique Limited reserves the right to reject items returned after the return period or which are not in original condition and do not meet our conditions detailed herein.
  • All Jewellery including earrings, necklaces, sunglasses chains and bracelets are all none returnable 

REASONS YOUR ITEM WOULD NOT BE ACCEPTED:

  • Make up, fake tan, deodorant or moisturiser marks/stains.
  • Significant signs of wear - the item may be out of shape or marked.
  • Tags are no longer attached
  • The item is scented with odour - this includes bodily odour, deodorant and perfume
  • We suspect the item has been washed or tampered with
  • The item is not in its original packaging or returned without the invoice
  • The item is damaged in any way which is not a fault - i.e torn, clicked or snagged

WHEN TRYING ON ITEMS

When you are trying an item you may need to return, please ensure you are not wearing make up, fake tan or anything else which may mark or stain the item.

Please handle with care ensuring the item is not damaged in any way. After reading our policy, please ensure your item meets our requirements before returning.

For more details regarding our returns policy or to request a return please email
sales@mimiboutique.co.uk